- FAQs
Booking and Payments
Our vehicles operate on a first-come, first-serve basis. We recommend booking as soon as your trip is confirmed to secure availability.
We require your flight details to track your departure and arrival times accurately. This helps us anticipate any delays and ensures timely pickups. Our goal is to provide a stress-free experience, ensuring that you have ample time to complete check-in procedures, security screenings, and boarding. Providing us with your flight information enables us to prioritize your timely arrival at the airport, ensuring a smooth and seamless journey for you.
Please inform us promptly of any flight delays or cancellations. Necessary arrangements will be made without additional charges.
Cancellations are allowed, but refunds are not provided. However, you can change your travel date up to one week before the booking date.
For one or two-way transfers: No extra charges for traffic delays.
For hourly usage: Extra charges may apply if usage exceeds the booked time.
We accept the following list of payment methods:
Unfortunately, we do not accept cash payments.
We understand the apprehension that comes with online bookings. Allow us to put your mind at ease. We are a registered and esteemed private limited company, backed by a dedicated team ensuring round-the-clock accessibility to ensure your booking process is seamless. Additionally, we are a licensed travel agency, subject to stringent regulations enforced by the Ministry of Tourism, Arts, and Culture in Malaysia.
About Our Services
Here’s a chart of luggage sizes for your reference:
Backpack: 16-17 inches
Handcarry: 18-22 inches
Small: 23-24 inches
Medium: 25-27 inches
Large: 28-32 inches
If you believe you’ve left an item in one of our vehicles, please contact our customer service team as soon as possible. Provide details about the lost item, including the date, time, and location of your trip. We’ll do our best to locate and return your lost item to you promptly.
Our drivers undergo rigorous training and certification to ensure the highest level of professionalism and safety. They are experienced, licensed professionals who are knowledgeable about local traffic regulations and customer service standards. Rest assured, you’re in good hands with our qualified team of drivers.
Commitment and punctuality is crucial for us, and we have strict measures in place to ensure it. In the unlikely event of a driver no-show, we initiate a contingency plan to promptly get you to your destination. Compensation will be provided for any inconvenience caused.
To maintain cleanliness and ensure a comfortable environment for all passengers, eating and drinking are not permitted in the vehicle. The only exception is for infants drinking milk. We appreciate your cooperation in keeping our vehicles clean and pleasant for everyone.
For safety reasons, each passenger, including children, must have their own seat. Ensuring safety and comfort during the journey is our priority.
Yes, we strive to accommodate passengers with special needs to the best of our ability. Please inform us of any special requirements or assistance needed when making your booking. Our team will work to ensure a comfortable and accessible experience for all passengers. However, we unfortunately do not have any vehicles with built-in wheelchair lift system at this moment.
We provide transportation services to most locations within West Malaysia and Singapore. While we aim to serve as many areas as possible, there may be some restrictions or limitations. Please check with our customer service team for specific information regarding your desired destination.
We value your feedback as it helps us improve our services and enhance customer satisfaction. You can provide feedback through our customer service team directly. Your input is invaluable to us, and we appreciate you taking the time to share your thoughts and suggestions.